30-day satisfaction guarantee
If a Canadian Peptides reference standard does not match its Certificate of Analysis, or if the vial arrives damaged, we will replace the unit or refund the line — your choice — within 30 days of dispatch.
If your independent re-test of the lot disagrees with the third-party HPLC-MS Certificate of Analysis we shipped with it, we replace the vial or refund the line at no cost.
Every vial is butyl-stoppered and crimp-sealed. If the seal is broken, the vial is cracked, or the lyophilizate is wet on arrival, we replace the unit on the next dispatch run.
Email a photo of the vial and your retest data within 30 days of dispatch and we will resolve the claim within two business days.
How to file a claim
- Note your order ID (sent in the confirmation email).
- Take a clear photo of the vial label and any visible issue.
- If the claim is about purity, attach a short summary of your independent re-test.
- Email all of the above to hello@canadianpeptides.ca within 30 days of dispatch.
All sales are for in-vitro research only. The guarantee covers the supplied reference material itself; it does not cover downstream experimental outcomes, which depend on your assay design.